Support
Write a human: support@amberline.io. Include your macOS and app versions and we can usually answer the same day.
Quick answers
- Lost your license key?
Retrieve it anytime from your purchase portal — no account needed.
- Reinstalling?
The current build of every app is always at Downloads. Your existing key keeps working.
How does FCP Relay work?
How does Plugin Wrangler work?
FAQ
How buying and trying works.
Do I need to buy before trying?
No. Every Amberline app is free to download and try first, and each app's page says what the trial includes. When you're ready, buy a key to unlock it — there's nothing to install twice; the same app you tried becomes the full version.
How does licensing work?
One-time purchase. Checkout emails you a license key, instantly. Open the app, click License, and paste the key to unlock it on your Macs. No subscription.
What about VAT / sales tax?
Checkout is handled by our merchant of record, which calculates and remits sales tax or VAT for your country automatically. The price you see at checkout is final.
Do the apps change my files?
FCP Relay: No. It reads your folder tree and writes a separate FCPXML file. Your media is never moved, copied, renamed, or touched.
Plugin Wrangler: Only when you ask it to remove something, and removal means the macOS Trash, so Put Back always works. Every screen says exactly which files it would touch first.
Refunds?
License sales are final — that's what the free trial is for. Run the app on your own work first, with no license needed, and buy only once you've seen it work. If something goes wrong with the purchase itself — a duplicate charge or a billing mistake — write us and we'll make it right.